When the internet stops working, the cause is almost always one of five things — and you can check four of them yourself in under five minutes. Follow these steps in order before raising a ticket; most connections are back online by step 2.
Check the ONT lights
The small fiber modem (ONT) has status lights. Power and PON should be solid green. A red or blinking LOS light means the fiber signal is interrupted — skip to step 4 and check the cable, then raise a ticket.
Power-cycle the router and ONT
Unplug both devices from power, wait 30 seconds, plug the ONT in first, wait for its lights to settle (about a minute), then plug in the router. This resolves the majority of sudden outages.
Test with one wired or close-range device
Stand next to the router and test on one phone, or plug a laptop in with a LAN cable. If it works there, the problem is Wi-Fi coverage, not the connection — see our router setup guide.
Inspect the fiber cable
Check the thin fiber cable behind the ONT. It should click firmly into its port and must not be bent sharply, pinched by furniture, or chewed. A damaged fiber cable needs a technician visit — don't try to splice it.
Check your recharge status
Log in at my.vibernet.in and confirm your 30-day plan hasn't expired. An expired plan pauses the connection instantly; recharging restores it within minutes.
Still down? We'll take it from here
Raise a ticket on the support page with a note about which step failed — it helps our engineers arrive with the right equipment. Field visits in Srinagar happen the same day. You can also call +91 9186 103 794 between 9 AM and 7 PM, any day of the week.
Slow, not dead?
If pages load but feel sluggish, run the speed test on our homepage from a device close to the router. Include the result in your ticket — it tells us whether the issue is on the line or in your Wi-Fi.