Information We Collect
When you use forms on this website, we may collect:
- Your name and mobile number, when you request a new connection, raise a support ticket, or contact us.
- Your pincode, when you check service availability in your area.
- Details you provide in support requests or messages, such as your account ID and a description of your issue.
How We Use It
- To respond to your enquiry, process your connection request, or resolve your support ticket.
- To confirm whether ViberNet services are available at your location.
- To contact you about the request you submitted.
We do not sell your personal information. Information submitted through this website is shared only with our operations systems and our licensed network partner to the extent required to deliver the service you requested.
Data Retention
Lead and support information is retained for as long as needed to serve your request and to meet legal and regulatory obligations applicable to internet services in India.
Payments
Payments and account management are handled on our customer portal (my.vibernet.in). This website does not collect or store payment card details.
Your Choices
- You may ask us to correct or delete the contact information you submitted through this website.
- You may opt out of promotional communication at any time — see our Do Not Disturb policy.
Contact
For privacy questions or requests, email support@vibernet.in or call +91 9186 103 794 (Monday–Saturday, 9am–7pm IST).