Regulatory Framework
Commercial communication in India is governed by the Telecom Regulatory Authority of India (TRAI) under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018. ViberNet conducts its customer communication in line with these regulations.
How ViberNet Communicates
- We contact you about your own connection — installation visits, renewals, outage notices, and support follow-ups. These are service communications, not telemarketing.
- Promotional communication is sent only to customers and prospects who have requested or consented to it.
- Every promotional message includes a way to opt out.
Opting Out
You can stop promotional communication from ViberNet at any time — see our Do Not Disturb policy for the steps. Service-related communication about your active connection (outages, renewal reminders, technician visits) will continue, as it is required to operate your service.
Complaints
If you believe you have received unsolicited commercial communication in ViberNet's name, report it to support@vibernet.in. You may also register complaints with TRAI through the DND 2.0 app or by SMS to 1909.