Customer Support

Raise a ticket, call an engineer, or walk into a store. Whichever way you reach us, a real person in Kashmir picks it up.

Speak to a support engineer in Srinagar, 9 AM – 7 PM every day.

Automated line for bill payments, balance checks, and complaint status.

For non-urgent issues and documentation. Replies within 24 hours.

Walk in to our Srinagar HQ for payments and hardware support.

Step-by-step guides for router setup, billing, and troubleshooting.

Raise a Complaint

Tell us what's wrong and our team will get back to you, usually within four working hours.

Local support is the reason customers switch to us, and the reason they stay.

< 4 hrs Average first response on tickets

Same day Field engineer visits in Srinagar

9 AM – 7 PM Phone lines open, 7 days a week

Before raising a ticket, restart your router (unplug for 30 seconds) and check the fiber cable behind the ONT. This resolves most sudden outages.

Our Srinagar support desk answers between 9 AM and 7 PM, every day of the week.