Call Us
Speak to a support engineer in Srinagar, 9 AM – 7 PM every day.
+91 9186 103 794 →Email Support
For non-urgent issues and documentation — replies within 24 hours.
support@vibernet.in →Visit a Store
Three walk-in locations across Srinagar for payments and hardware.
Find a Store →Help Center
Step-by-step guides for router setup, billing, and troubleshooting.
Browse Articles →Raise a Complaint
Tell us what's wrong and our team will get back to you — usually within four working hours.
Our Support Promise
Local support is the reason customers switch to us — and the reason they stay.
< 4 hrsAverage first response on tickets
Same dayField engineer visits in Srinagar
9 AM – 7 PMPhone lines open, 7 days a week
Internet completely down?
Before raising a ticket, restart your router (unplug for 30 seconds) and check the fiber cable behind the ONT. This resolves most sudden outages.
See troubleshooting steps →