Who We Are
my ViberNet is published by ViberNet, a broadband and IPTV service provider. ViberNet is partner to Fab Five Network Private Limited, a DoT-licensed Internet Service Provider, and all bandwidth and IP resources are delivered under Fab Five Network's ISP license. The app lets existing ViberNet customers manage their broadband account. It is not a general-purpose app and does not accept sign-ups from non-customers.
Information We Collect
Account information
- Your registered mobile number, used to send a one-time password (OTP) and identify your existing customer account.
- Your customer/account details already on file with ViberNet (name, plan, billing history, connection status). The app reads these from our systems; it does not collect new personal details beyond what's described here.
Support tickets
- The details you enter when raising a support ticket: a description of your issue and any account context needed to resolve it.
Payment information
- When you recharge your plan, payment is processed by our payment partner, PayU. The app does not collect or store your card, UPI, or bank details; those are entered directly with PayU.
- We retain a record of the transaction (amount, plan, status, timestamp) to keep your account and invoices accurate.
Device and diagnostic information
- The app requests only the Internet permission; it does not access your location, contacts, camera, microphone, storage, or SMS.
- Standard technical data (like request timestamps and error logs) may be recorded by our backend to keep the service reliable and secure.
How We Use It
- To verify your identity via OTP and let you sign in without a password.
- To show your live connection status, plan, invoices, and transaction history.
- To process plan recharges and payments through PayU.
- To receive, track, and resolve support tickets you raise in the app.
- To keep the app and your account secure, for example, detecting unusual login activity.
We do not sell your personal information, and we do not use it for third-party advertising.
How Your Data Is Stored and Secured
- Your login session is stored on your device using encrypted secure storage, not shared with other apps.
- All traffic between the app and our servers is encrypted (HTTPS/TLS).
- Invoices are accessed through time-limited secure links rather than stored permanently on your device.
- Account data is held on ViberNet's own servers; we do not use third-party analytics or advertising SDKs in the app.
Who We Share Data With
- PayU: to process recharge payments. PayU receives only what's needed to complete your transaction; we do not receive or store your full card/bank details from them.
- SMS/OTP delivery provider: to send the one-time password to your registered mobile number.
- Fab Five Network Private Limited: our licensed network partner, to the extent required to deliver and support your connection.
We do not share your information with data brokers or advertisers.
Data Retention
Account, transaction, and support-ticket data is retained for as long as your ViberNet connection is active, and afterward only as needed to meet legal, billing, and regulatory obligations applicable to internet services in India.
Your Choices
- You can sign out of the app at any time, which clears your locally stored session.
- You may request a copy of, correction to, or deletion of your account information by contacting us below. Deleting your account information may require closing your ViberNet connection, since the same data is used to deliver your service.
Children's Privacy
my ViberNet is intended for adult account holders managing a ViberNet broadband connection. It is not directed at children, and we do not knowingly collect information from children.
Changes to This Policy
If we make material changes to this policy, we will update the "Last updated" date above and, where appropriate, notify you in the app.
Contact
For privacy questions or data requests related to the my ViberNet app, email support@vibernet.in or call +91 9186 103 794 (Monday–Saturday, 9am–7pm IST).